<span class="vcard">Oleksandr Kostiev</span>
AI chatbot: how it works and how it differs from a script-based one
AI chatbot understands free text and responds from your knowledge base. How it works internally, where hallucinations come from and how to test the bot in…
Lost leads at night and on weekends: what to do with them
Lost leads at night and on weekends: what the HBR study says about response speed, how much a night shift costs and how to cover the night without...
Telegram sales chatbot: scenarios for a shop
Telegram chatbot for a shop: how a buyer gets into the bot, three sales scenarios, Telegram rules regarding broadcasts and payments, what to prepare before…
Business process automation: what to hand over to bots first
Business process automation for a small shop: how to choose the first process for a bot, what order to proceed in next, and what to leave to managers.
Website chatbot: how to choose, connect and not lose leads
Chatbot for a small shop website: what to check before choosing, how to install the widget without losing speed and how to guide every lead to…
Viber bot for business: what it offers a shop and how to launch it
Viber bot for a shop: how it messages the customer, how much it costs from 2024, how it differs from a business account, and what to prepare for launch.
Follow-up: what is it and how does it bring back ghosted clients
Follow-up in messenger sales: what it is, when to write to a female customer who went quiet after the price, what exactly to write, and how many times to remind her.
AI sales manager: 7-day trial without a programmer
7-day AI sales manager trial test plan: what to prepare, how to test on your own questions, connect a channel and CRM, and decide...
Chatbot for business: a small shop's practice
A business chatbot using a shoe store as an example: which tasks to delegate to the bot first, what Instagram, Telegram, and Viber allow, what the bot cannot...
Sales AI agent: from first message to order
How a sales AI agent guides a customer from the first message to an order in a CRM: dialogue steps, knowledge base, selection checklist, price, launch in...
AI agents: what they are and how they differ from bots
AI agents in plain English: what they consist of, how they differ from bots and assistants, how much autonomy to give them, and where they work in small business.
What is a chatbot and how does it differ from an AI manager
What a chatbot is in simple terms: how a scripted bot works, how an AI bot works, and how an AI sales manager differs from both.